Outrizz Terms of Service

Effective date: October 9, 2026

1. The agreement

1.1 These Terms are an agreement between Outrizz Inc, 8 The Green, STE R, Dover, DE 19901, United States ("Outrizz", "we") and the organisation that creates or uses an Outrizz workspace (the "Customer", "you").

1.2 The person who accepts these Terms confirms that they have authority to bind the Customer. If the Services are used without an organisation, the individual is the Customer.

1.3 The Services are the Outrizz web workspace, the Outrizz mobile app and related services. They are offered to businesses for business use in the United States.

1.4 These documents form part of the agreement:

• the Data Processing Addendum (/dpa);
• the Privacy Policy (/privacy);
• any order form or plan you choose.

If they conflict, the order form prevails, then the Data Processing Addendum on personal data, then these Terms.

2. Accounts and users

2.1 You may let your employees and contractors use the workspace ("Users"). You are responsible for what they do in it, and for keeping sign-in links and connected accounts secure.

2.2 Users must be at least 18 and must use their business email address.

2.3 The workspace owner controls the workspace, its Users and its content (Privacy Policy §6).

3. Your content and your data

3.1 Customer Content is what your Users capture, upload, type or create in the Services, the records derived from it, and the messages sent on your instruction (the full definition is in the Data Processing Addendum).

3.2 You keep all rights in Customer Content. You give Outrizz a limited licence to host, copy, process, transmit and display it only to provide, secure and support the Services for you, under the Data Processing Addendum.

3.3 Your responsibilities toward the people in your content. You are responsible for:

• (a) having a lawful basis for capturing and using information about the people your Users meet, and giving them any notice the law requires;
• (b) not capturing sensitive information — health, religion, government identification numbers, financial account numbers, or information about children;
• (c) not recording any conversation unless everyone in it has agreed;
• (d) honouring opt-out and deletion requests made to you.

3.4 Exports and deletion. You can export and delete Customer Content in the product during your subscription. After it ends, the Data Processing Addendum §8 applies.

4. AI features

4.1 The Services use AI models, ours and third parties', to read captures, draft messages and assess fit. The providers are listed at /subprocessors. The mobile app sends a capture for AI reading only after a User has allowed it, and that permission can be withdrawn in Profile → Privacy.

4.2 Output can be wrong. It may misread a name, a title or a company, or misjudge fit. You review output before relying on it, and every message before it is sent.

4.3 We do not use Customer Content to train AI models, ours or anyone else's.

5. Sending from your own accounts

5.1 The Services can send messages from your Users' own email and LinkedIn accounts, and only after a User approves them. You are the sender of these messages. You are responsible for their content and their recipients, and for complying with the laws that apply to them, including the CAN-SPAM Act.

5.2 Every commercial email sent through the Services carries your valid physical postal address and an opt-out link. We will not send until your workspace has a postal address on file. We honour opt-outs across your workspace within 10 business days and keep a suppression list for you.

5.3 You may not use the Services to send to personal email addresses, to buy or upload third-party email lists for sending, or to send messages that are deceptive or harassing.

5.4 Third-party platforms. When you connect an email or LinkedIn account, your use of that platform stays subject to its own terms. We do not control how a platform treats automated or assisted activity on your account, and we are not responsible for restrictions it places on your account. Connecting a LinkedIn account to any third-party tool may breach LinkedIn's own terms, and LinkedIn may restrict the account; you decide whether to connect it.

5.5 The Services read only the threads they started and system messages, such as bounces and booking confirmations, in your connected mailbox.

6. Acceptable use

You may not, and may not let anyone:

• (a) use the Services against the law or in breach of others' rights, including privacy, anti-spam and wiretapping laws;
• (b) resell, sublicense or provide the Services to third parties except as we agree in writing;
• (c) probe, scan or test the Services' security, or get around their limits or access controls;
• (d) reverse-engineer the Services, except where the law allows it;
• (e) use the Services to identify people by their face, or to build profiles of people for purposes other than business-to-business outreach;
• (f) use the Services to build a competing product or dataset.

7. Plans, credits, the trial and payment

7.1 Plans and credits.

• Plans and prices are shown at sign-up or on the order form.
• Usage is measured in credits as described in the product. Each action shows its credit cost before it runs, and longer jobs show a forecast before you approve them.
• Credits included in a plan are for the billing period they belong to; unused credits expire at its end.

7.2 Trial.

• A trial of 30 days, on the plans shown at sign-up, starts when you first ask the Services to show the people in your target roles.
• It needs no payment card until you take an action marked as requiring one.
• It includes a credit allowance stated in the product.
• At the end of the trial, the Services stop paid actions unless you subscribe. Your content stays available for 30 days.

7.3 Payment.

• Fees are billed in advance through our payment processor (Stripe).
• Fees are non-refundable except as these Terms or the law provide.
• Fees exclude taxes, which you pay except taxes on our income.

7.4 Changes to fees apply from your next billing period, with at least 30 days' notice.

7.5 Custom services. Custom sourcing and other services are quoted separately and governed by the accepted quote.

8. Our property

8.1 Outrizz owns the Services, their software, design and models, and any aggregated or de-identified information we create under the Data Processing Addendum §3.3. Nothing in these Terms transfers them to you.

8.2 You may give us feedback. We may use it without obligation to you.

8.3 Event data we provide. Lists of companies and participants at events that we provide from our own event data are licensed to you for your internal business use during your subscription. The people we find and qualify on your order are Customer Content (Data Processing Addendum §1).

9. Confidentiality

Each party keeps confidential the other's non-public information that it receives under these Terms, uses it only to perform these Terms, and protects it with at least reasonable care. This does not apply to information that is public through no fault of the receiving party, already known to it, independently developed, or lawfully received from a third party. A party may disclose information when the law requires it, after notice where the law allows.

10. Suspension and termination

10.1 You may cancel at any time; cancellation takes effect at the end of the current billing period.

10.2 We may suspend access immediately when that is reasonably needed:

• to prevent harm to the Services or to others;
• because the Services are being used in breach of §5 or §6;
• for non-payment more than 15 days after notice.

We will tell you why and restore access once the cause is fixed.

10.3 Either party may terminate for a material breach that is not cured within 30 days of notice.

10.4 On termination: fees owed become due; you may export Customer Content for 30 days; then the Data Processing Addendum §8 applies. Sections 3.4, 7.3, 8, 9, 11, 12, 13 and 15 survive.

11. Warranties and disclaimers

11.1 We will provide the Services with reasonable skill and care, substantially as described in the product.

11.2 Except as stated in these Terms, the Services, AI output and any event or contact data are provided "as is". We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy of data, and non-infringement, to the extent the law allows. We do not promise that a message will be delivered, read or answered.

12. Limitation of liability

12.1 Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility.

12.2 Each party's total liability under these Terms is limited to the fees paid or payable by the Customer in the 12 months before the claim.

12.3 These limits do not apply to your payment obligations, to either party's indemnity obligations, or to liability that cannot be limited by law.

13. Indemnities

13.1 You will defend us against third-party claims arising from:

• Customer Content;
• messages sent from your accounts;
• your breach of §3.3, §5 or §6.

You will pay the resulting damages and costs finally awarded or agreed in settlement.

13.2 We will defend you against third-party claims that the Services, as provided by us, infringe a US patent, copyright or trademark, or misappropriate a trade secret, and pay the resulting damages and costs. This does not cover claims caused by Customer Content, by combination with things we did not provide, or by modifications we did not make.

13.3 The indemnified party gives prompt notice and reasonable cooperation, and lets the indemnifying party control the defence and settlement. No settlement may impose an admission or obligation on the indemnified party without its consent.

14. The iOS app

14.1 The Outrizz app for iOS is distributed through the App Store under the developer account of Outrizz FZCO, Dubai, and connects to the Services Outrizz provides under these Terms. Outrizz is responsible for the app. The app has no in-app purchases; plans are bought on the web.

14.2 Use of the iOS app is governed by Apple's Licensed Application End User License Agreement, and these Terms govern the Services.

15. General

15.1 Governing law and venue. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts in Delaware have exclusive jurisdiction.

15.2 Changes. We may update these Terms. Material changes take effect no sooner than 30 days after notice in the product or by email, except changes required by law. Continued use after that date is acceptance.

15.3 Other terms.

• Neither party may assign these Terms without the other's consent, except to a successor in a merger or a sale of substantially all its assets. Outrizz may also assign them to an affiliate by notice to the Customer.
• Neither party is liable for delays caused by events beyond its reasonable control.
• Notices go to the addresses on the account or order form, and for Outrizz to legal@outrizz.com.
• You comply with US export and sanctions laws.
• These Terms are the entire agreement on their subject. If a provision is unenforceable, the rest remains in force. A failure to enforce is not a waiver.